Refund & Cancellation Policy
Effective Date: July 30, 2026
This Refund & Cancellation Policy (“Policy”) governs all purchases made through MeraMentor (https://meramentor.co), a career services platform operated by Zerobucks Management Consultants Private Limited.
By purchasing any service through our Website, you acknowledge that you have read, understood, and agreed to this Policy.
1. Nature of Our Services
MeraMentor provides digital career services, including but not limited to:
- ATS-Friendly Resume Writing
- Resume Review & Optimization
- Resume Referral Services
- General Career Resources
Our services are digital and customized based on the information provided by each customer. Once payment is successfully received, we begin allocating resources and initiating the service delivery process. Accordingly, orders cannot generally be cancelled after they have been placed.
2. Cancellation Policy
Once an order has been successfully placed and payment has been received, it cannot be cancelled.
Our team begins processing your order shortly after payment confirmation by allocating resources, reviewing submitted information, and initiating service delivery. Therefore, cancellation requests submitted after payment cannot be accepted.
We encourage you to carefully review the service description and ensure you have selected the appropriate service before completing your purchase.
3. Refund Policy
As our Services are digital, personalized, and begin processing immediately after payment confirmation, all purchases are generally non-refundable.
Refunds will not be provided in situations including, but not limited to:
- Change of mind.
- No longer requiring the service.
- Purchasing the wrong service.
- Failure to provide the required resume or supporting information.
- Delay in responding to our requests for documents or clarification.
- Dissatisfaction based solely on personal preference after the service has been delivered.
- Lack of interview calls, recruiter responses, job offers, or employment outcomes.
For our Resume Referral Service, purchasing the service does not guarantee:
- Job interviews
- Recruiter responses
- Referrals from any specific company
- Employment or placement
The Resume Referral Service is limited to facilitating the distribution of your resume to relevant recruiters, hiring managers, employers, or staffing firms as described on our Website.
4. Exceptional Circumstances
Although refunds are generally not available, we may consider a refund at our sole discretion in exceptional situations, including:
- Accidental duplicate payments for the same order.
- Multiple charges caused by a payment processing error.
- Failure to deliver the purchased service solely due to an error on our part.
Where a refund is approved, it will be processed through the original payment method wherever reasonably possible.
5. Order Modifications
If you need to update your resume, contact information, or other supporting documents after placing an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate modification requests before work on your order reaches an advanced stage. However, once significant work has been completed or your resume has already been shared as part of the Resume Referral Service, further modifications may not be possible.
6. Processing Time
Where a refund is approved, it will generally be initiated within 7 business days from the date of approval.
The time required for the refunded amount to appear in your account depends on your bank, payment service provider, or card issuer and is outside our control.
7. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
Zerobucks Management Consultants Private Limited
Website: https://meramentor.co
Email: team@meramentor.co
8. Changes to this Policy
We reserve the right to amend or update this Refund & Cancellation Policy at any time to reflect changes in our services, business practices, or applicable legal requirements.
Any updates will be published on this page along with the revised Effective Date. Your continued use of our Website or Services after such changes constitutes your acceptance of the updated Policy.
Last Updated: July 30, 2026